25th oktober 2016
UK Managing Director Sarah Scholefield, on the second of our #7for17 trends, The Uncertainty Factor
It is safe to say that our confidence in political elites has plummeted to an all-time low. After the shock of Brexit, or watching in awe as the upcoming US election unfolds who do we, as consumers, turn to when there is little to no faith in political figures? Increasingly, we are looking to business leaders and brands to take the lead.
Thirty-nine percent of the savviest CEOs now have an active social media presence and with it have recognised that they have a golden opportunity. It’s the sort of gap in the market they dream about, offering business leaders a chance to step up to the podium with a receptive audience already at hand.
You may have doubts that a CEO can garner greater following than a political leader, but research now shows that 82% of consumers are more likely to trust a company or brand whose CEO engages on social media. When times are uncertain, we all crave stability, and just as heritage brands are often the beneficiaries of uncertain times, we also seek comfort in business leaders that show us the way, inspire and reassure.
Think about it, when a CEO of a brand reinforces a positive stance on relevant world issues (social, political or market climate), we are more inclined to trust in their guidance – even more so if they are generally in line with public opinion or those of a targeted audience.
Of course, C-level communication also has to set the right tone. Stiff and unemotional communication no longer appeals to consumers, nor does it sate our demand for increased corporate transparency. More than ever, we are looking to corporate leaders that connect with us through relatable material and feeling. We gravitate towards storytelling, and therefore seek out leaders who have an emotional narrative that is accessible and sociable in nature.
I think we need to make a broader point than just ‘doing social media’. Let’s use Paul Polman, Unilever CEO, as an example. Polman is a global business leader who is actually making a difference. He says that, “Many young people are measuring their self-worth not by their networks but by the difference they can make in their work”.
Certainly, business leaders can learn from Polman that, in a world that has developed such a lack of trust in leaders, a responsible and truthful leader that can recognise and engineer their business (and its communication) with empathy, can contribute to regaining public confidence.
Business leaders that have stepped up their personal communications brand, are reaping instant rewards and creating advantage for the future of the brands they represent.
6th februari 2018
Facebook Changes: Forget What you Thought You Knew
Reese Maabich, Head of Digital Campaigns Grayling Continental Europe, analyses what the recent change to the Facebook algorithm means for brand pages.Using Facebook is being at mercy of the social...Lees meer
17th januari 2018
2017 – Grayling Nederland blikt terug
2018 is in volle gang, de eerste productlanceringen en events zijn alweer achter de rug en de plannen voor 2018 zitten in de uitvoeringsfase. Bij een PR-bureau heb je bijna nooit tijd om terug te...Lees meer
8th december 2017
Six things every professional communicator needs to know for 2018
Grayling’s global head of strategic services, Jon Meakin introduces the agency’s annual trend forecast.Studies consistently show that we are exposed to around 10,000 marketing messages a day. And...Lees meer